Contributed to Amazon Connect, a cloud-based contact center-as-a-service, handling over 350 million API calls per month to deliver seamless programmatic customer experiences.
Developed public APIs and integrated AWS CloudFormation support, empowering 17,000+ global customers to automate and efficiently manage contact center operations.
Led the expansion of programmatic resource configuration capabilities in Amazon Connect, enabling customers in new regions to automate and manage their contact center operations effectively.
Scaled public read APIs for resource configuration, implementing a default 10 TPS limit to enhance API performance and improve customer satisfaction for Amazon Connect users.
Designed public APIs for configuring holiday and event-specific operating hours, making it easier for businesses to adjust schedules and maintain consistent customer support.
Contributed to Amazon Connect, a cloud-based contact center-as-a-service, handling over 350 million API calls per month to deliver seamless programmatic customer experiences.
Developed public APIs and integrated AWS CloudFormation support, empowering 17,000+ global customers to automate and efficiently manage contact center operations.
Led the expansion of programmatic resource configuration capabilities in Amazon Connect, enabling customers in new regions to automate and manage their contact center operations effectively.
Scaled public read APIs for resource configuration, implementing a default 10 TPS limit to enhance API performance and improve customer satisfaction for Amazon Connect users.
Designed public APIs for configuring holiday and event-specific operating hours, making it easier for businesses to adjust schedules and maintain consistent customer support.