Designed and implemented advanced queues - an intelligent routing system to direct customer contacts to the most optimal agents based on business criteria and agent proficiencies, aimed at improving operational efficiency and customer satisfaction.
Contributed to the development of Amazon Connect Data Tables. Customers can reference table values within call flows, applications, views, and workspaces to pinpoint dynamic configuration that changes their contact center’s behavior in a predetermined and safe way.
Designed and implemented advanced queues - an intelligent routing system to direct customer contacts to the most optimal agents based on business criteria and agent proficiencies, aimed at improving operational efficiency and customer satisfaction.
Contributed to the development of Amazon Connect Data Tables. Customers can reference table values within call flows, applications, views, and workspaces to pinpoint dynamic configuration that changes their contact center’s behavior in a predetermined and safe way.